Alexandria VA Auto Body

A concrete pole ran into me and my insurance told me that if I wanted to take the faster (easier) route, I could choose from their list of auto body detail companies. The company would handle all of it, and it was be the most streamlined process. I immediately thought these would be "B-level" type auto shops, but I went to yelp and saw that this auto shop had the best reviews in the area, and was like "i'm going here!!" Once I turned the car in, their customer services was EXCELLENT. Never once did I feel like the "girl who knows nothing about cars" target. They overestimated the time it'd take to work on the car. They said 2-3 weeks. The car was finished earlier than I expected. After the rental car company dropped me off, I paid the amount, and then the car was pulled around. I was so happy to see it. It looked great (passenger side is where the accident was), and I thought I was looking at a brand new car. well... the quarter panel was new, haha I walked around to the driver door about to leave... and stopped. Granted when I dropped off my car it was dirty, but I don't remember those series of scratches being there under the handle. I didn't want to be "that" customer, but I wanted their opinion if the scratches were fresh or not, I think a series of small scratches spanning 4 inches. Not realizing this, but I approached the owner of the shop. He was a very professional, cordial. He reminded me of a man who lived a fulfilled life... very grand-father like. He looked at the scratches. Then told me to pull my car back in the shop and they'd see what they can do. He said it might even be worse if they tried to take touch-up paint to it. He walked off for a second. One of their employees appraoched me and said "he's the owner; he'll treat you well". One of auto-paint guys came over. The paint guy said he didn't know how fresh the scratch was, but it wasn't deep. He mixed up 2 things (totally forgot what they were) and didn't even need to use paint to fix the scratches. He said he could see where the scratches were, but I couldn't... still can't :) Very much tres muy happy, I turned to the owner and asked how much I owed him for the touch up. He said don't worry about it. At that moment, I really wanted to pay for going the extra mile... but he was insistent it was on the house. I highly recommend this shop. It's been in existence since the 70's. Excellent customer service and very professional staff. ps - Try to meet to the owner!

After trying to get out of the parking lot here in DC, a car decided to pull forward just as i was passing him, leaving a nice gouge from the front to the back passenger side of my mini. So USAA was the company who recommended me to Olde Towne Auto Body. So of course after reading the reviews from them on Yelp, I decided to use them and it was a good choice. They have a fairly large operation and they seem to do a pretty good job with handling all the cars they get. The guys who operate it are very professional and courteous. I just hit them on them telling me my car be ready in the afternoon when I called that morning. When I arrived at the shop after turning in my loaner car they said they needed another day. So don't return your loaner till after you hear from them that it's ready to pick up. Otherwise, I felt they did an excellent job with the paint, and gave me a bottle of touch up paint to boot.

Someone ran into the back corner of my car where it was parked in the street in front of our house. I agreed to settle outside of the insurance companies, although I did inform our insurance company of what we were doing. USAA recommended we go through Olde Towne Auto Body & Paint. We actually got several different estimates and not only was this place the least expensive but it was also by far the most professional and helpful. We explained the situation to Pat when he was doing the estimate and he said that if there was any problem with receiving the payment everything was already in the correct format on the computer to be transferred instantly into a USAA claim instead. There did end up being quite a few problems with the guy not wanting to pay, but the guys dealt with him for us, and he did end up paying in the end. The car came back in less time than had been expected and the damage was repaired perfectly. I will absolutely recommend this place to anyone who wants an honest, hard-working, and quality auto shop.

My husband and I could not be happier with the work from Olde Towne Auto. We have a 2010 prius that had damage to the back panel from a parking garage pole. The guys at OTAB made it look perfect- like nothing had ever happened to it. They even got it done faster than expected and giving it back clean and shiny :)

I dinged my two-year old car in an Alexandria parking garage, just enough to scrape off the paint and leave some scratches. Not knowing where to go, I found three different auto body shops in Alexandria and went to get estimates. When I went to Olde Towne Auto Body and Paint, I went without an appointment and had no problem (the other two places indicated I needed an appointment; one took me anyway and the other turned me away). The gentleman who had provided the estimate at Olde Towne Auto Body and Paint, told me I could do one of two things: (1) just have the yellow paint removed (I had hit a yellow pole) and have touch up paint applied or (2) have it done right -- remove the fender, sand it down and have it painted. I asked him what the cost of both options would be and he told me Option #1 would be free -- just bring the car by and he would do it for no cost. That, in itself, I thought was nice! Needless to say, I knew Option #1 wasn't the route I would take so I brought my car to two other places for estimates. In the end, I decided to take my car to Olde Towne Auto Body and Paint. When I called to schedule an appointment, I was surprised to find that it would be two weeks before they could take in and that they only made appointments for Monday and Tuesday. I was in no hurry, so the two-week wait was not much of a problem. I brought my car in Monday morning and the work was done by Thursday afternoon. They did such an awesome job. If I ever needed work on my car again (and I'm hoping that's not the case) I wouldn't hesitate taking my car there. It was a tad bit expensive, but it was worth it. Great job and great service!

I always use this shop to get my car inspected. I have also used these guys for maintaing my cars and have had some body work done here. They are honest,fast,and reliable.I have complete trust in their opinions and have never felt overcharged. I highly recommend this shop!!!!!

At the advice of a friend I took my car to these guys for Inspection after I felt like another garage (Prime Auto) was trying to rip me off. They certainly were! Olde Towne Auto Body quoted me a whopping $2000 less than the other place. That is a LOT of money! I felt like they were absolutely telling me the truth. I even asked about the brakes as the other garage had said I needed them replaced (that's scary!) and mechanic who was working on my car said they were perfectly fine and I wouldn't need to replace them for a while. I cannot recommend these guys highly enough. I created a yelp account for the sole purpose of writing a positive review for these guys.

I was really pleased with my experience at Olde Town Auto Body. I had to take my car in for some bumper repairs after being rear-ended. The guys there were super professional and handled all of the insurance paper work. They even removed some extra scuffs and marks I had on my car free of charge! Additionaly they gave me extra touch-up paint and cleaned my car before giving it back to me -- not to mention the fact that my bumper looks good as new! I would definitely use these guys again -- finding them was the silver lining of the accident!

I have taken my car here twice and have been really impressed each time. They work with insurance, provide an up-front estimate that does not change unless they let you know first, and do a beautiful job with repair and paint! It's sort of a secret place because of where it's located and I would not have known about it had I not been referred by someone in the glass business. They also gave me great referrals for other types of repair. All have come through and I will always take my car here for any type of auto body/paint repair, even though they are now 30 minutes from me!

I just moved to the area and I had no clue where to take my car when someone knocked off the side mirror (I park on the street). This was a random find, and I went here because they happen to be certified by State Farm Insurance. They fixed my car inside the estimate given to them from the other insurance agency, ordered the part while I sat in the office, gave me their own estimate in under 5 minutes, and called me almost daily to update me on the status of the ordered part. I brought my car in at 7:30am (before work) and they called me at 9:30am to tell me it was ready for pickup. WOW! I didn't make it in until after 6pm, when I said oh yeah, can you check my tire, I think it has a nail in it. The guy from the front desk walked out himself, took my tire off, fixed a leak, and put it back on. NO CHARGE!!!! The mechanics are dedicated, work 5 days a week, 11 hours a day, and are very knowledgeable. You won't slip through as "just another customer". I walked into the office and the guy in front said, Hi Jackie, you're the Taurus, right? I felt very in-the-know with all the repairs going on (even though I know precisely enough about cars to screw the gas cap back on) and I got the truth about what was necessary for repair and what wasn't. I will be returning here until I move out of the metro area and I will be telling everyone I know how great Olde Towne Auto Body is (even if the spelling is weird)!!