I had an outstanding experience with Yates Collision / Old Town Auto Body. Bryan Flores was incredibly responsive, professional, and willing to work with me throughout the entire estimate process. What impressed me most was the level of customer service. After I was able to improve some of the cosmetic damage myself, I sent Bryan updated photos and asked whether the original repair scope was still necessary. Rather than simply sticking with the higher estimate, he reevaluated the work and substantially reduced the repair cost based on the vehicle’s current condition. That kind of honesty and flexibility is rare and speaks volumes about how Yates treats its customers. Bryan also took the time to explain the diagnostic procedures, answer my questions, and make sure I understood exactly what was included in the repair. I never felt pressured, and I genuinely felt like they were trying to arrive at the right repair rather than the most expensive one. Exceptional communication, professionalism, transparency, and customer service. I would absolutely recommend Yates Collision / Old Town Auto Body to anyone looking for a trustworthy body shop in Alexandria.
Hi Drew, Thank you for the rave review! We're delighted to hear you had such an outstanding experience with Bryan at Yates Collision. We take great pride in providing exceptional customer service and transparent repairs. We're thrilled that our commitment to honesty and flexibility made a lasting impression. If you ever need our services again, don't hesitate to reach out. Your recommendation means the world to us!
- Yates Collision