Alexandria VA Auto Body

Extremely helpful staff. Repaired car so I can't even tell where was it fixed. Timely return of vehicle.

I took in my 1998 SUV to see what could be done about its dings and dents. Irwin advised me that it was not worth my spending a large sum to fix them as the car was so old, at the same time the shop removed an ugly splurge of yellow paint from a door without charge.

USAA approved and lifetime warranty. Trunk and bumper looks brand new (replaced bumper, repaired trunk trim, removed scratches on trunk, and painted). Great customer service, as well as professional and friendly staff. Kept me updated on progress. Listened to my concerns and took care of them. Highly recommend this place.

Have to give a really big thumbs up to Old Town Auto Body. We have taken our cars there multiple time through our insurance for body work and they have always done an outstanding job. Several weeks ago our air conditioner went and our regular mechanic asked us if we had ever been in a front end accident, saying that an incorrect bolt was replaced that eventually punctured another part causing the air conditioner to fail. He saved the part so we could take it to Old Town Auto Body to ask them about it. We thought it was a total shot in the dark but we asked them if they would pay for the repairs since it was 100% caused by the incorrect part that was installed when we had repairs done following an accident. We dropped off the part, talked to the manager Erwin, and with no questions asked (after reviewing the situation including inspecting the part) sent us a check in the mail for the cost of the repairs. When it seems like its hard to find businesses that do the right thing, Old Town Auto Body really stands out in purposely choosing to do it right and honestly.

These guys are awesome! My front bumper got pulled out of the frame slightly front a cement parking block, and I was unable to get it back in myself or with the help of friends. Old Town Auto Body and Paint were kind, courteous, respectful and fixed it in 10 minutes. I will definitely be coming back here again next time I need a fix up. Thank you for your great service!

I was rear ended by a mom on a cell phone and luckily she had usaa insurance. Never had to chose a repair shop so I turned to yelp. Olde Towne auto body was on the usaa list and well reviewed by the yelposphere so I gave it a try. My car looks like new and everything went as promised. They even had a recommendation for seat repairs and washed my car before I picked it up. Great experience if you need this sort of thing

Fantastic experience. I used them with USAA and my car was in and out in a week. During the process, I was texted the status of the repair and as the repair neared completion, I was called several times on the status. If you are dropping your car off on a Monday morning before work or anytime before 9am, be prepared to not be able to find a place to park along the road and have to do some shuffling to get into the office and start the process. I would go here again anytime and highly recommend it!

Have to give a really big thumbs up to Old Town Auto Body. We have taken our cars there multiple time through our insurance for body work and they have always done an outstanding job. Several weeks ago our air conditioner went and our regular mechanic asked us if we had ever been in a front end accident, saying that an incorrect bolt was replaced that eventually punctured another part causing the air conditioner to fail. He saved the part so we could take it to Old Town Auto Body to ask them about it. We thought it was a total shot in the dark but we asked them if they would pay for the repairs since it was 100% caused by the incorrect part that was installed when we had repairs done following an accident. We dropped off the part, talked to the manager Erwin, and with no questions asked (after reviewing the situation including inspecting the part) sent us a check in the mail for the cost of the repairs. When it seems like its hard to find businesses that do the right thing, Old Town Auto Body really stands out in purposely choosing to do it right and honestly.

I picked up my 2014 Buick Regal GS yesterday evening and I was very pleased with the quality results and attention to detail. At every step of the way, I was treated with courtesy and respect. Although the collision damage incurred from another reckless driver was minor, Yates Collision was responsive and professional, keeping me updated and returned my vehicle to me in less than half the time estimated. I would especially like to commend Carolyn who was ever-responsive, knowledgeable courteous polite and professional regarding processing my claim, Secondly due to my work schedule, I was in Baltimore, MD stuck in heavy traffic. Bill, in accounting was patient and most supportive in processing the billing (since my bank had set a daily limit) so I could conduct after hours pick-up. From acknowledging the highly skilled technicians and painting artisans I can tell they are all talented quality conscious experts. There is no visible residual indications or traces of any previous damage! I will make this report to my insurance company and happy to refer others to Yates Collision, as wells as provide additional praiseworthy comments on "yelp", and other social media. Well done! My Town Auto Body & Paint experience is by far the most superior expertise I've ever received in auto body repair industry anywhere!

I came here because they were only a few blocks from my house and were certified through USAA after my car was struck at work. The car had a pretty nasty dent and multiple scratches. I was a bit nervous about their ability to get it back to normal, but it honestly looks completely brand new. The colors matched perfectly and I was told that it has a lifetime guarantee, in case they start to fade at a different rate from the rest of the car. While they were fixing my car, someone appeared to have broken the cover for my cup holder in the front seat. Although I couldn't prove it wasn't already broken, they immediately took responsibility, ordered an entirely new cup holder, and replaced that as well. I was very happy with the work they did and will be going here in the future for body work.